Jakarta, September 29, 2023 – MiiTel proudly announces its strategic partnership as one of the main sponsors of The Best Contact Center Indonesia (TBCCI) 2023. This prestigious competition, organized annually by the Indonesia Contact Center Association (ICCA), provides a platform for contact center practitioners in Indonesia to showcase their best competencies.
This year, The Best Contact Center Indonesia was participated by over 1000 contact center practitioners from 66 renowned companies in Indonesia, including PT Angkasa Pura, Bank Central Asia (BCA), PT PLN (Persero), PT Kereta Api Indonesia (Persero), PT Astra Honda Motor, and Bank Indonesia.
As an artificial intelligence (AI)-based communications technology company, the strategic partnership between MiiTel and the Indonesia Contact Center Association (ICCA) demonstrates their commitment to the development of the contact center industry in Indonesia.
“This is an era where technology is revolutionizing customer service, including the incredible potential of AI in contact centers. Through AI-based solutions, MiiTel aims to support the contact center industry by improving team performance, customer experience, and conversion rates,” said Andy Gozali, Country Head RevComm Indonesia, during the Contact Center Conference and Exhibition TBCCI (25/9).
At this event, Andy Gozali also had the opportunity to be a judge for the TBCCI 2023 participants alongside other international judges, namely Malcolm Angell, Contact Centre Business Consultant from Australia, Andrew Chong, Deputy CEO Brandt Business Services from Malaysia, and Sudibyo Susanto from Indonesia.
“The competition was intense, and I am impressed by the participants’ spirit to enhance their skills and efforts to create customer satisfaction. These values are essential for a successful contact center,” added Andy Gozali.
Creating effective and high-quality contact center strategies is also a mission implemented by RevComm. This is realized through MiiTel, the first AI-based telephone system in Indonesia. MiiTel supports contact center activities by automatically recording telephone calls, transcribing voice-to-text, generating conversation summaries, and performing automated voice analysis. With these features, contact center agents can be more productive and engage in high-quality conversations with customers.
The Best Contact Center Indonesia began on January 25, 2023, and the event concluded with an Awards Ceremony on September 26, 2023. During this occasion, Andy Gozali, representing MiiTel, presented awards to the winners.
MiiTel remains committed to supporting the contact center industry in Indonesia, aiming to enhance team performance and provide the best experience for customers.
MiiTel is now available in Japan, the United States, and Indonesia. Try free demo MiiTel at miitel.id