Experts tackle tech trends at TMT forum

Senin, 16 Desember 2024

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The Manila Times (TMT) BPO and Tech Forum 2024, held on November 28 at Makati Commerce Tower, brought together industry leaders and stakeholders to discuss the latest trends and challenges in business process outsourcing (BPO) and technology in the Philippines. Under the theme “Offshoring and Outsourcing to the Philippines,” the event featured insights from key speakers. The forum, supported by major sponsors and local and international chambers of commerce, highlighted the Philippines’ position as a global leader in outsourcing, emphasizing innovation, cybersecurity, and the country’s talented workforce.

The Manila Times (TMT) recently hosted a forum at Makati Commerce Tower on November 28, focusing on the trends, challenges, and opportunities in the business process outsourcing (BPO) and tech sectors in the Philippines. The event, themed “Offshoring and Outsourcing to the Philippines,” brought together experts, policymakers, and stakeholders to share insights and discuss strategies to enhance the industry’s growth and resilience.

Objectives of the Forum:

1. Analyze and leverage the outlook of the BPO and tech sectors in the Philippines.

2. Facilitate dialogue among stakeholders, including BPO management, HR personnel, talent sourcing agencies, recruitment firms, IT companies, and consulting organizations.

3. Develop solutions to address challenges in the industry.

Key Participants and Discussions:

Jhino Illano (DICT)

Marc Orenza (CyberQ)

Jocel De Guzman (Truth360 and Scamwatch)

Mark Philip Comandante (Exoasia Innovation Hub)

Ana Joy Rocero (FigariSolutions and PropTech Consortium of the Philippines)

Photo of speakers after the awarding of certificates.

The session was moderated by Ben Kritz from TMT and hosted by Dafort Villaseran of TMT.

The event was supported by sponsors such as:

CyberQ Group Philippines

Figari Solutions

Doconchain

Xpress

The American Institute For English Proficiency

Australia New Zealand Institute

Special Partners:

Chefwix Catering Services by Chef Winston Jerome Luna

CellarFresh and Captain Crust

Asta Plus and Wrecover

éslite

Exoasia Innovation Hub

PMCM and ItsMysSpaceShow

PropTech Consortium of the Philippines

Vritimes

Organizational Partners:

British Chamber of Commerce in the Philippines

French Chamber of Commerce in the Philippines

Italian Chamber of Commerce in the Philippines

La Cámara (Spanish Chamber of Commerce in the Philippines)

Nordic Chamber of Commerce of the Philippines

Philippine Chamber of Commerce and Industry

The event was marketed by YAM Agency and provided an opportunity for collaborative discussions on improving the BPO and tech sectors in the country.

Event Photo Gallery:

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This Press Release has also been published on VRITIMES

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Boost asset performance, cut downtime, and stay ahead of competitors with PetroSync Reliability & Maintenance training for business leaders. In today’s competitive industrial landscape, asset performance is no longer a technical concern—it is a business imperative. If your competitors can maintain higher equipment availability, reduce downtime, and respond faster to failures, they gain an advantage that directly affects market share, profitability, and customer trust. As a business leader, you may already sense this pressure. The uncomfortable question is not whether reliability matters, but whether your organization is moving fast enough. When Your Competitors Fix Assets Faster Than You Can Imagine two companies operating similar assets in the same market. One experiences frequent unplanned shutdowns, while the other maintains steady production with minimal disruption. The difference is rarely luck—it is capability. Organizations that invest in reliability and maintenance competencies empower their teams to detect issues earlier, prioritize the right tasks, and execute maintenance with precision. Studies consistently show that mature reliability programs can improve maintenance productivity by 15–25%, simply by reducing reactive work and improving planning accuracy. While your team struggles with fire-fighting mode, competitors with structured reliability frameworks move faster, recover quicker, and deliver more consistent output. Over time, that performance gap becomes impossible to ignore. The Hidden Cost of “Business as Usual” in Reliability and Maintenance Many companies underestimate the cost of maintaining the status quo. On the surface, operations may appear stable—but beneath it lies inefficiency. Unoptimized maintenance strategies often lead to: Excessive overtime and labor waste Spare parts overstocking or critical shortages Repeated failures that erode asset life According to industry benchmarks, poor maintenance practices can consume up to 30% of total operating costs. Meanwhile, organizations that adopt reliability-centered approaches typically achieve 10–20% operational efficiency improvements, freeing capital for growth rather than repairs. If competitors are already operating leaner and smarter, continuing “business as usual” is not neutral—it is a risk. How Smart Reliability Leaders Turn Technology Into a Competitive Weapon Forward-thinking leaders understand that reliability excellence is no longer driven by people alone—it is amplified by technology. AI-powered maintenance tools, including intelligent chatbots, are increasingly used to support frontline teams. These systems help technicians access procedures, historical failure data, and troubleshooting guidance instantly. The result is faster decision-making, fewer errors, and reduced dependency on limited expert resources. Organizations implementing AI-assisted maintenance solutions report: Faster issue resolution and improved team productivity Reduced training time for new technicians Operational cost savings of up to 20–30% by minimizing downtime and unnecessary interventions However, technology only delivers value when paired with strong reliability fundamentals. This is where professional capability development becomes critical. Programs such as CMRP Training and CRE Training equip professionals with the strategic and analytical skills needed to turn tools and data into real performance gains. Staying Relevant in an Era Where Asset Performance Defines Market Winners The reality is simple: markets reward organizations that can sustain asset performance under pressure. Those that fail to evolve risk falling behind—not because they lack assets, but because they lack reliability leadership. Reliability-centered methodologies help businesses shift from reactive maintenance to structured decision-making. Programs like ARCM Training enable teams to align maintenance activities with business risk, ensuring resources are focused where they matter most. Meanwhile, RCA Training helps organizations break the cycle of recurring failures that quietly drain profitability. For business leaders, investing in reliability and maintenance capability is not just about equipment—it is about protecting competitiveness. When your competitors can deliver faster, cheaper, and more reliably, the cost of inaction becomes far greater than the cost of transformation. About PetroSync Global Internasional PetroSync was established in Singapore in 2010 and began its expansion into Indonesia in 2013. To this day, PetroSync has become a leading oil and gas training provider, with a participant passing rate as high as 90%. This Press Release has also been published on VRITIMES

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Boost asset performance, cut downtime, and stay ahead of competitors with PetroSync Reliability & Maintenance training for business leaders. In today’s competitive industrial landscape, asset performance is no longer a technical concern—it is a business imperative. If your competitors can maintain higher equipment availability, reduce downtime, and respond faster to failures, they gain an advantage that directly affects market share, profitability, and customer trust. As a business leader, you may already sense this pressure. The uncomfortable question is not whether reliability matters, but whether your organization is moving fast enough. When Your Competitors Fix Assets Faster Than You Can Imagine two companies operating similar assets in the same market. One experiences frequent unplanned shutdowns, while the other maintains steady production with minimal disruption. The difference is rarely luck—it is capability. Organizations that invest in reliability and maintenance competencies empower their teams to detect issues earlier, prioritize the right tasks, and execute maintenance with precision. Studies consistently show that mature reliability programs can improve maintenance productivity by 15–25%, simply by reducing reactive work and improving planning accuracy. While your team struggles with fire-fighting mode, competitors with structured reliability frameworks move faster, recover quicker, and deliver more consistent output. Over time, that performance gap becomes impossible to ignore. The Hidden Cost of “Business as Usual” in Reliability and Maintenance Many companies underestimate the cost of maintaining the status quo. On the surface, operations may appear stable—but beneath it lies inefficiency. Unoptimized maintenance strategies often lead to: Excessive overtime and labor waste Spare parts overstocking or critical shortages Repeated failures that erode asset life According to industry benchmarks, poor maintenance practices can consume up to 30% of total operating costs. Meanwhile, organizations that adopt reliability-centered approaches typically achieve 10–20% operational efficiency improvements, freeing capital for growth rather than repairs. If competitors are already operating leaner and smarter, continuing “business as usual” is not neutral—it is a risk. How Smart Reliability Leaders Turn Technology Into a Competitive Weapon Forward-thinking leaders understand that reliability excellence is no longer driven by people alone—it is amplified by technology. AI-powered maintenance tools, including intelligent chatbots, are increasingly used to support frontline teams. These systems help technicians access procedures, historical failure data, and troubleshooting guidance instantly. The result is faster decision-making, fewer errors, and reduced dependency on limited expert resources. Organizations implementing AI-assisted maintenance solutions report: Faster issue resolution and improved team productivity Reduced training time for new technicians Operational cost savings of up to 20–30% by minimizing downtime and unnecessary interventions However, technology only delivers value when paired with strong reliability fundamentals. This is where professional capability development becomes critical. Programs such as CMRP Training and CRE Training equip professionals with the strategic and analytical skills needed to turn tools and data into real performance gains. Staying Relevant in an Era Where Asset Performance Defines Market Winners The reality is simple: markets reward organizations that can sustain asset performance under pressure. Those that fail to evolve risk falling behind—not because they lack assets, but because they lack reliability leadership. Reliability-centered methodologies help businesses shift from reactive maintenance to structured decision-making. Programs like ARCM Training enable teams to align maintenance activities with business risk, ensuring resources are focused where they matter most. Meanwhile, RCA Training helps organizations break the cycle of recurring failures that quietly drain profitability. For business leaders, investing in reliability and maintenance capability is not just about equipment—it is about protecting competitiveness. When your competitors can deliver faster, cheaper, and more reliably, the cost of inaction becomes far greater than the cost of transformation. About PetroSync Global Internasional PetroSync was established in Singapore in 2010 and began its expansion into Indonesia in 2013. To this day, PetroSync has become a leading oil and gas training provider, with a participant passing rate as high as 90%. This Press Release has also been published on VRITIMES

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